Frequently Asked Questions

How do I start the moving process?
Hometown Moving relocation process is simple. Fill out the on-line quote form , and click send. One of our associates will contact you promptly. Fax or print a copy and bring it into Hometown Moving. We will set, dates, locations and times. We can even do the packing for you!, Just as a reminder: Hometown Moving can only guarantee the time of the first move of the day (per truck). In case the truck is behind schedule, the crew leader assigned to the move will contact you.

What do I do from here if Hometown Moving is NOT packing my belongings?
 
All desks, dressers, filling cabinets, freezers, refrigerators, etc. must be emptied prior to move
 
A pre-move meeting to ensure thorough inspection of the items to be moved, special handling instructions of fragile items will be discussed in detail before the crew starts.
 
Lamp shades, marble slabs, mirrors, pictures, glass tabletops, etc. must be packed prior to moving or a waiver or our liability must be noted on the freight bill if these items are not properly packed for shipment. We are not responsible for items packed and boxed by the customer.
 
Disconnection of major appliances. Have lawn mowers, snow blowers, weed whackers, etc. drained of fluids.
 
Items to be moved by customer: live plants, propane tanks, paint cans, contents under pressure, flammables, firearms, ammo, pets, etc. Our insurance prohibits these types of items.
 
Always consult your Better Business Bureau.
 
Pay cash, check, or we accept credit cards: Visa, MC, and Discover to be prepaid over the phone or to the driver at the end of the move.

Is Hometowm Moving going to be safe and gentle with my belongings?

From Us
All the necessary professional moving equipment needed to relocate your items safely

Top quality moving pads, door jam protectors, and floor runners to protect your items, banisters, doorways, and flooring.

Your items are insured at a rate of $.60 per pound per item, and up to full replacement cost (maximum of $10,000) while truck is in transit.

A professional, experienced and courteous crew to perform your move.

*Note: The detailed item list is on file and rates are subject to change if items are added or deleted from original estimate. Any miscellaneous labor, disassembly/assembly and packing at hourly rate. Electronics must be in original boxes if available.

Should I make room for the moving truck and crew?
Hometown Moving’s truck fleet is full size, and will pack a 4 bedroom home. On site we will secure the truck in the best location for the crew and the move. This will require lots of room: side walk, driveway, or any spot where it would be an easy access for your location. Once the crew is parked, we will set equipment for both locations as needed to protect your belongings and the crew. You will then take us through a brief orientation of the area, bringing up to our attention any items that might need special care or disassembly. That’s it….let us take it from here. Enjoy your move. We are “Your Local Moving Professionals”.

Should I tip the moving crew?
Frequently our customers call our office expressing desire to give a tip/gratuity. If you feel the crew met your moving needs, then yes they would greatly appreciate your generosity.